Return & Exchange Policy
We want you to love your Seaster jewelry as much as we do. If something isn't quite right, here’s how we handle returns and exchanges:
🛠 Returns
We accept returns only for defective or damaged items. If you receive a faulty product, please contact us within 3 days of delivery with photos and a description of the issue.
We’ll assess the problem and arrange a solution — either a replacement or refund.
🔄 Exchanges
We accept exchanges within 14 days of receiving your order.
To be eligible for an exchange:
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The item must be unused and in its original condition
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All original packaging must be included
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Exchanges are subject to availability of stock
🚚 Shipping Costs
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Shipping for returns or exchanges is at the customer's expense
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We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items without tracking
❌ Non-Exchangeable Items
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Custom pieces or personalized items are final sale and not eligible for exchange or return
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Sale items are also final sale
📩 How to Request a Return or Exchange
Email us at hello@seaster.co with your order number, photos (if applicable), and reason for return or exchange.
We’ll get back to you with next steps within 2 business days.